By booking with Justravel Asia, you enter into a binding agreement governed by the terms below. Please read carefully to ensure a smooth and enjoyable travel experience.

1. Booking & Confirmation

• A non-refundable deposit of 20% is required to confirm your booking.
• If booking within 60 days of departure, a full payment may be required upfront.
• Upon receipt of your deposit, a booking contract is in effect and services will be reserved on your behalf.

2. Payment Schedule

• Up to 60 days before departure: 20% deposit due.
• 60 days or fewer: Full payment required.
• Failure to meet payment deadlines may result in cancellation and forfeiture of the deposit.

3. Trip Documentation

• You’ll receive a comprehensive trip packet before departure—containing your final invoice, itinerary, visa guidance, packing tips, and local contact details.

4. Participant Responsibility

• Travelers must ensure they are fit, suitably prepared, and have adequate travel insurance (including coverage for medical, cancellation, and trip interruption).
• Full disclosure of any medical conditions or special needs must be made in advance.

5. Our Responsibilities

• Justravel Asia will provide all services detailed in your confirmed itinerary with professionalism and care.
• We reserve the right to make alternative arrangements of equal or higher quality if necessary, without reducing the standard of your experience.

6. What’s Included & Not Included

• Included: Accommodation, selected meals, local transport, guide services, entrance fees, and any specified activities.
• Not included: International flights, visa fees, personal expenses, optional extras, and insurance.

7. Changes & Cancellations

• By you:
  • 60+ days before departure: loss of deposit (20%).
  • 59–30 days before: 50% cancellation fee.
  • 29 days or fewer: 100% of trip cost.
• By us:
  • We reserve the right to cancel for reasons beyond our control (e.g. safety, destination issues), with reimbursement limited to unused trip costs.
  • We’ll endeavor to offer alternative arrangements or full refunds where possible.

8. Force Majeure & Liability

• We cannot be held liable for delays or cancellations due to circumstances beyond our control (e.g., weather, political unrest, or supplier failure).
• Our liability is strictly limited to the value of services paid to us and provided by external suppliers.

9. Health & Safety

• Some activities may have inherent risks (e.g. trekking, cycling). Participation is at your own risk, and it is your responsibility to ensure you have appropriate coverage.

10. Behavior & Conduct

• Guests are expected to respect local customs, guides, and other travelers.
• Unreasonable behavior may result in exclusion from the trip without refund.

11. Complaints & Dispute Resolution

• Please notify your local guide or representative immediately if something isn’t right—they’re on hand to help.
• Formal complaints must be submitted within 30 days of trip completion.
• Disputes will be governed by Vietnamese law and resolved through local mediation or arbitration.

Booking with Justravel Asia means partnering with a travel expert committed to your safety, comfort, and fulfilment